AGB
1. General Terms
The following conditions apply to all contracts, orders of goods, and other services within the framework of the online offerings of GD | Genowefadesigns.
1a) Provider and Scope of Application
Contact details:
Name: Martyna Genowefa Eisenbarth
Address: Obere Sonnhalde 6, 88131 Lindau am Bodensee
Email: genowefadesigns@outlook.de
1b) Conclusion of Contract/Order
A purchase contract is concluded through the ordering process in the online shop www.genowefadesigns.de. The ordering process is completed by the customer’s order and the associated order confirmation via email or by the execution of the delivery. Please ensure that your delivery details are correct.
1c) Warranty
As a retailer, GD provides a warranty of 12 months for used goods (vintage products) and 24 months for new goods (upcycled products) from the date of delivery, as required by law. Voluntary warranties are provided independently of this. In case of a complaint, the invoice with the purchase date must be submitted via email to genowefadesigns@outlook.de. The item being complained about must be returned to the following address:
GD | Genowefadesigns
Martyna Genowefa Eisenbarth
Obere Sonnhalde 6
88131 Lindau am Bodensee
Germany
Please note that GD is not liable for returns and complaints that are improperly packaged, damaged during delivery, or not shipped with a tracking number or insurance.
1d) Liability
Please note that GD is not liable for damages resulting from the use, normal wear and tear of the purchased products. Particularly, improper use and/or incorrect cleaning of the products should be avoided. The care instructions provided in the product description as well as on the labels of the items should always be followed. GD will not be responsible for damages caused by incorrect cleaning. Claims for damages are excluded.
2. Payment and Shipping
Goods will be shipped to EU countries.
All listed prices are in euros. Since GD is registered as a small business, there is no obligation to include VAT in the prices mentioned. Packaging and shipping costs will be added according to the online offer. Payment is made according to the payment options offered in the online shop.
3. Delivery and Return
Deliveries are made exclusively based on the terms and conditions of Genowefadesigns. By placing an order, these terms are accepted and agreed to. For domestic deliveries, DHL is typically used, and goods are usually delivered within 3-5 business days. In exceptional cases, such as delayed or missing delivery within the specified time, you will be notified by email.
3a) Retention of Title:
The goods delivered by GD remain the property of GD until full payment is made.
3b) Right of Withdrawal and Return
A return of goods is guaranteed within 14 days in accordance with the statutory right of withdrawal. An exception applies to customized upcycled items, also called "Customized Products" or "Made-to-Order" goods. Such made-to-order items are excluded from returns or exchanges.
3c) Transport Damages:
Transport damages will be reported to the third-party provider and they will be held responsible.
4. Other Provisions
Please note that the products from GD are upcycled and vintage items. In an upcycling production process, used or damaged clothing and materials are reconstructed or enhanced to create a new product, thereby conserving resources. Therefore, it should be considered that these are handmade, one-of-a-kind pieces. In the sensitive production process of these products, defects are treated, existing materials and resources are reused, and enhanced. Vintage products also undergo a quality check and may be maintained or enhanced. GD places great emphasis on the quality of the materials when sourcing and researching. During the production, reuse, and enhancement of upcycled products, special attention is given to the quality of the craftsmanship. However, small irregularities may occasionally occur. This is intended and acceptable. Complaints about such minor deviations from the standard or natural fabric wear and tear will not be accepted. The decision whether a complaint is accepted based on such factors is at the discretion of the manufacturer.